User Service Agreement
Contractual Relationship
Locolla Limited is a private company established in Hong Kong, with its principal office located at Room 212, 2/F Enterprise Plaza, No.5 Science Park West Avenue, Hong Kong Science Park (“the Company”). These Terms of Use (“Terms” or “these Terms”) set forth rules you (an individual) must follow when using Locolla Limited's website, content, products, application methods and services (collectively “Services”) anywhere in the world.
Please read these Terms carefully before using the Services provided by the Company.
By using the Services, you acknowledge and agree to be bound by these Terms, thereby establishing a contractual relationship between you and the Company regarding your use of the Services. If you do not agree to these Terms, do not use the Services. Except for any supplemental terms applicable to you, these Terms expressly supersede any prior agreements or arrangements between you and the Company. The Company may, at any time and for any reason, immediately terminate this agreement or any services relating to you, or cease providing and refuse you access to the Services or any part thereof.
Supplemental terms may apply to certain specific services (for example, policies, events or promotions for particular occasions). For the applicable services, the supplemental terms will be deemed part of this agreement. If this agreement conflicts with supplemental terms for a given service, the supplemental terms for that service shall prevail to the extent of the conflict.
The Company may revise the terms relating to the Services from time to time. Revised terms and/or supplemental terms, or revised policies applicable to the Services, take effect immediately upon publication on this website. Your continued access to or use of the Services after such publication constitutes your acknowledgment and agreement to be bound by the revised terms.
In this agreement, “including” means “including but not limited to.”
In accordance with the Company’s Privacy Policy, we collect and use personal information related to the Services. If any complaint, dispute or conflict arises, including accidents involving you and third parties, you agree that the Company may provide any necessary personal information (including your contact details) to claims handlers or insurers in order to resolve the complaint, dispute or conflict.
Services
The Services provide a technology platform that enables users of the Company’s mobile application and/or website to rent public bicycles and, via the bike-rental software, use other web services such as food delivery and online shopping. Unless otherwise agreed in writing by the Company, the Services are for your personal, non-commercial use only.
(1) License
Subject to your compliance with this agreement, the Company grants you a limited, non-exclusive, non-sublicensable, revocable and non-transferable license to: (i) access and use the application on your personal device, with access or use of content limited to your use of the Services; and (ii) access and use any content, information and related materials obtained through the Services, in each case solely for your personal, non-commercial use. Any rights not expressly granted in this agreement are reserved by the Company and its licensors.
(2) Restrictions
You shall not: (i) remove any copyright, trademark or other proprietary notices from any part of the Services; (ii) copy, modify, create derivative works of, distribute, license, rent, lease, sub-lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services, except as expressly permitted by the Company; (iii) decompile, reverse engineer or disassemble the Services unless allowed by applicable law; (iv) link to, mirror, copy or build any part of the Services; (v) use or run any program or script to scrape, index, probe or otherwise mine any part of the Services, or unduly burden or hinder any aspect of the Services’ operation and/or functionality; or (vi) attempt to gain unauthorized access to or damage any aspect of the Services or their related systems or networks.
(3) Service Provision
You acknowledge that some Services may be provided by other Company brands or designated brands relating to public bicycles (namely the Locobike brand).
(4) Third-party Services
The Services may connect to, or provide access to, third-party services and content (including advertisements) not affiliated with the Company. You acknowledge that different terms of use and privacy policies may apply to such third-party services and content. The Company does not review such third-party services or content and, in any event, assumes no liability for any products or services of third-party providers.
(5) Ownership
The Services and all rights therein are the property of the Company or its licensors. Neither this agreement nor your use of the Services transfers or grants you any rights with respect to: (i) the Services or any related ownership, except for the limited license granted above; or (ii) using or referencing the Company’s corporate name, logos, product and service names, trademarks or service marks, or those of its licensors, in any way.
(6) Maintenance Services
The Company is responsible for the routine operation, maintenance and repair of the bicycles, but is under no obligation to ensure that all available bicycles are in working condition at all times. Before using a bicycle, you must confirm its integrity and functions and be familiar with its performance and safety features. If you discover a defect before or during use, you must immediately cancel the reservation or stop using the Service and promptly notify the Company. If you ignore any defect or issue and continue using the bicycle, you bear full responsibility for all resulting consequences.
Use of Service
(1) User Account
To use most Services, you must register and maintain an active personal user account (“Account”). Before registering, you must ensure you are physically fit to use and ride a bicycle. The Service provides a profile page so you can update personal information (your name, email address and phone number) at any time. You agree to keep your account information accurate, complete and up-to-date. Failure to do so may result in inability to access the Services or termination of this agreement by the Company. You are responsible for all activities under your account and agree to keep your account name and password secure and confidential at all times. Unless permitted in writing by the Company, you may only have one account.
(2) User Requirements and Conduct
You shall not authorize any third party to use your account. You shall not rent, transfer or otherwise assign your account to another person or entity. You agree to comply with all applicable laws and regulations and to use the Services only for lawful purposes. You shall not cause nuisance, annoyance, inconvenience or property damage to any party while using the Service. You may be required to provide identification when accessing or using the Services; refusal may result in denial of access.
(3) Push Notifications
By creating an account, you agree that the Company may send push notifications within the application as part of normal business operations. If you have questions about such notifications, email hello@loco.hk. You understand that disabling notifications may affect your use of the Services.
(4) Promotional Codes
The Company may, at its discretion, create promotional codes (“Promotional Codes”) redeemable for Account Credit or Service-related features or benefits, subject to the following additional terms. You agree that Promotional Codes: (i) must be used lawfully for their intended audience and purpose; (ii) shall not be copied, sold, transferred or made available to the public without the Company’s express permission; (iii) may be revoked at any time for any reason without liability; (iv) must be used according to specific terms set by the Company; (v) are not redeemable for cash; and (vi) may expire prior to use. If the Company determines or suspects abnormal, fraudulent, illegal or otherwise improper use or redemption of Promotional Codes, it reserves the right to deduct any Credit or benefits obtained by you or any other user.
(5) Network Access and Devices
You are responsible for obtaining the data network required to use the Services. Any charges arising from mobile-data or SMS usage while accessing or using the Services are your responsibility. You must acquire and update compatible hardware or devices for the application and its updates. The Company makes no guarantee that the Services, or any part thereof, will operate on any specific hardware or device. The Services may be subject to malfunctions and delays inherent in Internet and electronic communications.
System Operation
The rental period starts when a bike is unlocked or when a user reserves a bike via the mobile application. The rental period ends when the bike is locked at any legal and free public bike-parking spot. If, after the rental period, the bike is not returned and/or not locked at a legal and free public bike-parking location, the Company may charge additional fees and deduct Trust Score points depending on severity.
Deposit
As of 1 November 2019, the deposit scheme required for the Services has been cancelled. If you registered before that date and paid a HKD 99 deposit, you may apply for a refund. After verification, the Company will notify you and refund the amount to your credit-card account within 14 days of the confirmation notice.
Payment
The Services are charged via Top-up Credit, purchase of Tickets, passes or ride plans (collectively “Service Plans”). You agree to purchase a Service Plan and pay the full fee before using the Services. Service Plan fees are payable immediately in full and expire according to Company policy. Under no circumstances may you transfer your Service Plan to another user. The Company may, from time to time, offer promotions or discounts to certain users, resulting in different charges for the same or similar services or goods. You agree that such promotions or discounts, unless stated otherwise, do not apply to your use of Services and/or purchased Service Plans and create no liability for the Company.
Credit
（1）Definition
Account Credit: the Credit displayed in your account.
（2）Account Credit Validity Period
The validity period of user Account Credit is from the date of top up to the end of use.
（3）Top Up the Account Credit
（i）You can use the payment methods provided by "LocoBike" software to top up your account. （ii）Please understand and agree that to protect the car usage rights of every user, we will set a Minimum Credit Limit for car usage based on actual operational conditions. You need to top up your Account Credit to raise it above this limit in order to unlock and use the vehicle. If your Credit falls below this limit during riding due to any reason, it will not affect your ongoing ride.
（4）Use of Account Credit
(i) The Account Credit can only be used to pay for the ride services provided in the "LocoBike" software, which cannot be transferred or transferred. (ii) The Account Credit will be automatically deducted when used in "LocoBike" software (including your active use and the automatic settlement of fees when you finish riding), without entering a password.
Bicycle Usage Restrictions and Other Terms
(1) Representations, Warranties and Commitments Before registering an account and renting bicycles, you represent, warrant and commit to the Company:
• You meet the minimum age requirements under applicable local bike-safety and legal-operation laws and regulations. • You have sufficient experience and familiarity with safe and effective bike operation and are physically and mentally fit to ride. • You will at all times comply with all applicable local bike-safety and legal-operation laws and regulations. • You fully understand the risk of accidents involving drivers, pedestrians and road conditions, and will remain vigilant to avoid such accidents. • You have received sufficient bike-riding training. • You do not rely on the Company for instructions on how to use, operate or ride a bicycle. • You are responsible for obtaining and wearing a helmet and protective gear at all times. • You will operate and ride the bicycle prudently and reasonably. • You understand that helmets and protective gear do not eliminate the risk of bodily injury. • You are fully responsible for any traffic fines and/or fines arising from parking in prohibited locations. • You will use the bicycle only for its intended purpose. • You will not use the bicycle for illegal activities. • All bicycles remain the exclusive property of the Company at all times. • You understand the Company has no obligation to provide insurance of any kind. Even if insurance is purchased, you remain fully responsible for any liability, property loss, injury, fines and/or costs arising from bike use. • You are fully responsible for any property damage and/or injury you cause while operating or possessing the bicycle. • You must return the bicycle in good condition. • You will bear any damage and related repair costs caused by improper use or abuse. • You understand the Company rents bicycles only to qualified persons who have agreed to all terms of this agreement.
(2) Requirements Before using a bicycle, you must:
• Thoroughly inspect the bicycle you wish to rent to ensure it is in good working condition. • Test operational components, including but not limited to brakes, tyres, pedals, lights, bell, frame and saddle. • Promptly notify customer service if any defect, malfunction or repair is required. • Adjust bicycle use according to weather conditions for safe operation. • Operate the bicycle with behaviour consistent with an experienced, cautious rider. • Immediately report theft or any personal-injury accident involving the bicycle to the Company and local police.
Dispute Resolution
This agreement is governed by, and construed in accordance with, Hong Kong law. The Company may, at its discretion, bring any dispute arising under this agreement before the courts of the jurisdiction in which the dispute arises or the Hong Kong courts, including disputes relating to bicycle use and/or the Company website.
Indemnification
If you breach this agreement and/or any representations, warranties or commitments herein, you agree to indemnify the Company for any direct or indirect loss, damage and expense, including but not limited to bicycle-repair costs and expenses incurred in maintaining the bike-rental business, brand, app design, app use or operation, locks and/or Company website, even if caused in whole or in part by the Company’s or others’ negligence, whether known or unknown. If the Company must defend or negotiate any claim arising from your breach or violation of applicable laws, you agree to indemnify all related expenses and losses, including legal fees, fines and settlements. The Company is not liable for claims or prosecutions against you arising from your breach. Unless damage was sudden and could not be detected through normal inspection and testing, the Company is not liable for injury or loss caused by your failure to inspect and test the bicycle before use. The Company reserves the right to terminate the contract or Services with you at any time after your breach, without notice, and will not refund any unused Service Plan.
Assignment
The Company may assign any rights and obligations under this agreement to any party at any time without notice.
No Waiver of Rights
Failure or delay by the Company to enforce any term, right, power, privilege or remedy shall not be construed as a waiver. Any single or partial exercise shall not preclude further exercise.
Termination of Agreement
The Company may terminate this agreement and/or the provision of Services at any time, with or without cause. If termination is due to your breach of this agreement and/or applicable laws, you will not receive any refund or compensation for unused Service Plans and may not claim damages. You may terminate the Services and/or Plans at any time, but any fees for Services already used will not be refunded.
Survival of Terms
All provisions relating to liability limitations, disclaimers, assumption of risk, warranties and indemnification survive termination, and any unpaid amounts remain payable.
Third-party Interaction
While using the Services, you may communicate with, purchase goods and services from or participate in promotions of third-party providers, advertisers or sponsors via the Services, the Company app and/or other information. Such activities and any related terms apply solely between you and the third party; the Company and its licensors have no liability. The Company does not endorse any apps or sites obtained via third-party links and is not responsible for their content, products or services. Certain third-party providers may require you to agree to additional or different terms before accessing goods or services; the Company bears no liability for such agreements. The Company may subsidize the Services or earn additional revenue through third-party advertising, marketing and other mechanisms. By agreeing to this agreement, you accept such advertising and marketing. If you do not wish to receive such ads, notify us in writing or as otherwise specified.
Customer Support
If you encounter any issues using the bicycles, you can report them via the customer-service button to relevant staff or programs. The Company encourages feedback. You can also email hello@loco.hk.
Disclaimer, Limitation of Liability and Indemnity
(1) Disclaimer
The Services are provided "as is" and "as available." Except as expressly stated in this agreement, the Company makes no express, implied or statutory representations or warranties, including implied warranties of merchantability, fitness for a particular purpose or non-infringement. The Company does not guarantee reliability, quality, suitability or availability of any services or goods required for using the Services, nor that the Services will be uninterrupted or error-free. You assume all risk arising from your use of the Services, to the maximum extent permitted by law.
(2) Limitation of Liability
The Company is not liable for any indirect, incidental, special, punitive or consequential damages (including income loss, data loss, personal injury or property damage) arising from or related to your use of, or inability to use, the Services, except where such damage is solely caused by the Company. The Company disclaims liability for damages caused by others’ negligence or breach and for damages resulting from your use or reliance on the Services, even if advised of the possibility. The Company is not responsible for consequences or delays beyond its reasonable control. This limitation does not modify or limit non-excludable liabilities or your consumer rights under applicable law.
(3) Indemnity
You agree to indemnify the Company and its officers, directors, employees and agents from any claims, demands, losses, liabilities and expenses (including attorneys’ fees) arising from: (i) your illegal use of, or breach of this agreement in relation to, the Services; (ii) your violation of any provision of this agreement; or (iii) your infringement of any third-party rights, including injury to others in an accident.
Other Provisions
(1) Notices
The Company may send notices via the Services or in-app push notifications. You may email hello@loco.hk with any information for the Company.
(2) General Terms
Without prior written consent from the Company, you may not assign any rights or obligations under this agreement, in whole or in part. You agree that the Company may assign any rights or obligations under this agreement, in whole or in part, to: (i) its subsidiaries or affiliates; (ii) an entity acquiring the Company’s interest, business or assets; or (iii) a successor by merger. No joint venture, partnership, employment or agency relationship exists between you and the Company. If any provision of this agreement is deemed illegal, invalid or unenforceable, that provision or part thereof shall be severed and the remaining provisions shall continue in full force and effect.
Membership Plans
- 5 Tickets (valid for 3 days)
- One-day Pass
- Monthly Plan
- Power Ride Plan
- 30 Tickets (valid for 1 year)
- 70 Tickets (valid for 1 year)
- Top Up 40
- Top Up 80
- Top Up 120
* The $169 Membership Plan was discontinued in December 2022. All previously topped-up Credit remains usable until fully depleted. If your Credit is insufficient to cover the minimum fare, you must top up and purchase an appropriate service plan before continuing to use the service.
Coupon Usage Guidelines
1）All coupons you receive can be viewed under ‘My Coupons’ in 'My Wallet'.
2）After each completed ride, the system automatically applies the highest-value coupon to deduct the service fee for that ride.
3）Only one (1) coupon can be used per ride. If the ride time exceeds the coupon’s limit, the system will automatically deduct your existing Tickets. Even if the remaining ride time after coupon deduction is less than 30 minutes, one (1) Ticket will still be deducted.
4）Coupons cannot be used together with the Monthly Plan or the Power Ride Plan.
5）Coupons must be used before their expiration date. You are responsible for monitoring each coupon’s validity; once expired, a coupon will be automatically cleared by the system without notice and no compensation will be offered.
Rules
Each user starts with a Trust Score of 100, with a minimum score of 0. A higher score reflects good behaviour when using Locobike, whereas a lower score indicates inappropriate conduct during service use.
If a user’s Trust Score reaches 0, the user will be unable to use Locobike services.
The Company may deduct compensation from the user’s Account Credit as described below. If the Credit is insufficient, the Company reserves the right to recover the remaining amount from the user.
If users have questions about their score or compensation amounts, they may appeal via email: hello@loco.hk
| Bonus Items | Score | ||
| Complete one bike ride | Trust Score +1 |
| Item | Score | and | Compensation Amount (HKD) |
| Failing to lock the bike as required after use | Trust Score -50 | $60 | |
| Improper bike parking (e.g., in the middle of sidewalks, on the cycle track, flower beds, private areas where bike parking is prohibited, red zones, no-parking zones, footbridges, tunnels, narrow roads, or areas violating traffic regulations) | Trust Score -60 | First offence $50 Subsequent offences $100 | |
| Private use of a bike confirmed after report | Trust Score reduced to 0 | $500 | |
| Damaging a Locobike (regardless of severity) | Trust Score reduced to 0 | $2,000 | |
| Traffic violation and abandoning the bike | Trust Score reduced to 0 | $2,000 |
Privacy Policy
Please note that the terms described in this Privacy Policy apply to information collected online through the Company’s app, website, or other customer-service channels, but do not apply to information you may submit to unrelated third parties via linked services.
The Company ensures that all personal data submitted or collected via the Company’s website and/or app are handled in compliance with the Personal Data (Privacy) Ordinance.
If you are under 18, you must obtain parental or guardian consent before providing any personal data.
By using the Company’s app, you accept and agree to the terms set out in this Privacy Policy. If you disagree, do not use the website or app. The Company reserves the right to modify this Privacy Policy at any time without notice. Continued use after posting changes constitutes acceptance. If the Company intends to make retroactive changes to this policy or to personal data already held, you will be notified.
If you have any questions about this Privacy Policy, please contact us via email at hello@loco.hk.
Information Collected and Stored by the Company
The Company collects and uses two basic types of information from your app – Personal Information and Non-Personal Information.
Personal Information
Personal information is data you provide that can identify you personally. When you use our services, subscribe, complete surveys, register in the app, upload content, or participate in community activities, you may need to supply such data. This includes your name, ID number, email address, phone number, postal address, credit-card details, billing information and contact details.
Non-Personal Information
Non-personal information cannot identify you personally and includes data such as location, demographics, and app or internet-usage statistics. Unless permitted or required by law, we will not disclose your personal data to third parties without your consent.
Collection of Personal Information
You can generally browse the app without submitting personal data, but in many situations you may need to provide it. Common ways we collect personal data include: • Registering an account in the app • Using the account in the app, including renting bicycles • Submitting payment information to Locobike when renting bikes • Registering for Company-sponsored events • Supplying data for your user profile • Authorizing access to social-media information • Sharing partial location data • Uploading content to the app • Applying for work at Locobike • Participating in surveys, contests or lotteries • Signing up for reminders or other messages via Locobike email, text or instant messages • Requesting customer service or support • Receiving app-related communications such as account verification or technical notices • Participating in community forums, blog comments or other discussions • Submitting content or data to Locobike that allows it to access your personal information
Providing personal data is voluntary, but withholding it may result in incomplete service requests or our inability to provide services. You agree that the Company may collect, use and process your personal data for its business and activities, including but not limited to the following purposes (“Purposes”): • Fulfilling any contract with you (including the User Service Agreement) • Providing services under the User Service Agreement and/or any applicable supplemental terms • Managing and communicating about your participation in events, promotions, research, competitions, surveys or content • Processing, managing or verifying your service applications • Verifying and processing your payments • Developing, enhancing and providing necessary service content • Handling refunds and charges • Performing identity verification or bicycle-usage checks where required • Responding to your questions, comments and feedback • Communicating for any of the above Purposes • Internal management such as audits, data analysis and record keeping • Detecting, preventing and prosecuting crimes • Complying with legal obligations • If you do not consent to any specific Purpose, please notify us using the contact details in this Privacy Policy. We retain personal data only as long as necessary for the relevant Purposes, subject to legal, regulatory or accounting requirements or to protect our interests, after which the data will be destroyed within a reasonable timeframe. If your personal data changes (e.g., email, phone number, payment details), please update your profile page or contact us via the app. By providing your personal data, you agree to its collection, storage, use and processing as described in this Privacy Policy.
Under the Personal Data (Privacy) Ordinance, individuals have the right to:
a. Verify whether the Company holds personal data about them and request access; b. Request correction of any inaccurate personal data; and c. Be informed about the Company’s personal‐data policies and practices.
Requests for data access or correction, or inquiries about policies, practices or data types, should be addressed to:
| Company Data Protection Officer | |||
| Address: | Room 212, 2/F Enterprise Plaza, No.5 Science Park West Avenue, Hong Kong Science Park | ||
| Email: | hello@loco.hk | ||
| Phone: | 5212 1706 | ||
The Company reserves the right to change these terms and conditions at any time without prior notice; in case of any disputes, the Company retains the final decision right.
Last updated: August 20, 2025