Question 1

What is Locobike?

Accepted Answer

Locobike is a Hong Kong bike-sharing brand that provides 24-hour bike rental services through an app. No cash needed - you can cycle anytime, anywhere, solving short-distance transportation needs for Hong Kong people and promoting local eco-friendly travel and recreational activities.

Question 2

How to rent a Locobike?

Accepted Answer

Download and open the Locobike App → Open map to find bikes → Turn on Bluetooth → Scan QR code on bike body or lock to unlock.

Question 3

Can I check the bike before riding?

Accepted Answer

There's a 2-minute free inspection period. If you find problems, you can manually lock it immediately and the system won't charge.

Question 4

How many bikes can I rent under one account?

Accepted Answer

You can now rent multiple bikes under a single account. Each bike is charged separately according to the each bike’s real time (you can rent up to 4 bikes per account).

Question 5

How does my Day Pass / Monthly Pass / 90 Days Pass subscription package work when renting multiple bikes?

Accepted Answer

The Day Pass / Monthly Pass / 90 Days Pass only applies to the first bike rented. Any additional bikes will be charged at 1 Ticket every 30 minutes of use.

Question 6

What are the requirements if I want to rent more than one bike at the same time?

Accepted Answer

To rent additional bikes, your account must have enough Tickets: For 1 extra bike rental, you need at least 5 Tickets. For 2 extra bikes rental, you need at least 10 Tickets. For each additional bike rented, it requires 5 more Tickets per extra bike rented.

Question 7

Where can I park?

Accepted Answer

Public bike parking spots marked with green 'P' on the app map. If no spots are nearby, park where it doesn't affect pedestrian traffic or block traffic. * For detailed information on fines for improperly parked bike, please refer to the "Rules".

Question 8

How to lock the bike at the end of the trip?

Accepted Answer

After parking, manually pull down the smart lock → Click 'Check Out' in the app → After Bluetooth connection, the system will automatically calculate the fee within about 1 minute.

Question 9

What are the fees?

Accepted Answer

You can select different plans in 'My Wallet' → 'Top Up' / 'Purchase'. For details, please check the plan content or email hello@loco.hk for inquiries.

Question 10

How to top up Locobike?

Accepted Answer

Add Visa, MasterCard, or Hong Kong-issued UnionPay credit cards in 'My Wallet → Credit Card Management', then go to 'My Wallet' → 'Top Up' / 'Purchase' to select services.

Question 11

What if I don't have a credit card?

Accepted Answer

Consider using other payment methods (Alipay HK, PayMe, Octopus, Faster Payment System (FPS), Alipay) or top up through Octopus virtual prepaid Mastercard.

Question 12

Can I get a refund from Locobike?

Accepted Answer

If due to permanent health issues and usage is less than 3 times, you can apply for a refund with a doctor's certificate.

Question 13

What is Harbour Go?

Accepted Answer

Harbour Go is a shared bike service under LocoBike, available across Kowloon and Hong Kong Island, with designated parking spots. Users can enjoy 24-hour self-service bike rentals through the LocoBike App, with no cash required, allowing convenient and flexible cycling anytime, anywhere.

Question 14

Do I need front and rear lights for night riding?

Accepted Answer

The law requires white front lights and red rear lights during night or low visibility conditions. Violations can result in HK$2,000 fine. Users can bring their own or purchase dedicated bike lights from LocoMart.

Locobike FAQ