Locobike FAQ
Service Introduction
Q: What is Locobike?
Account & Login
Q: What to do if I can't log in?
Q: How to log in if my phone number is invalid?
Payment & Fees
Q: What are the fees?
Q: How to top up Locobike?
Q: What if I don't have a credit card?
Q: Can I get a refund from Locobike?
Rental & Operation
Q: How to rent a Locobike?
Q: What to do if unlocking fails?
Q: Can I check the bike before riding?
Q: How to adjust seat height?
Q: Do I need front and rear lights for night riding?
Q: How many bikes can I rent under one account?
Q: How does my Day Pass / Monthly Pass / 90 Days Pass subscription package work when renting multiple bikes?
Q: What are the requirements if I want to rent more than one bike at the same time?
Q: What precautions should be taken when cycling?
Parking & End Trip
Q: Where can I park?
Q: How to lock the bike at the end of the trip?
Harbour Go
Q: What is Harbour Go?
Q: How to use Harbour Go?
Safety & Credit System
Q: Is my personal data and credit card information secure?
Q: What is credit score?
Feedback & Support
Q: How to report issues?
If you have any further questions, please contact our customer service team.